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Offer 15% discount on all products for Christmas 🎄Discount code: xmas15🎄

FAQ

Have questions? We have answers.

Orders

If you still have questions, you can contact customer service for more detailed answers.

What types of lamps do you sell at Radilum.com?

We offer a wide variety of lamps including table lamps, floor lamps, ceiling lights, pendant lights, wall sconces, and more. Whether you’re looking for modern, vintage, or contemporary designs, we’ve got you covered.

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located on each product page.

Can I track my order?

Yes, once your order is processed, you will receive a tracking number via email. You can use this to monitor the status and expected delivery date of your purchase.

Can I cancel my order?

Orders can be canceled or modified within 24 hours of placement. After that, the order is likely to have already been processed for shipping. Contact our customer support as soon as possible if changes are needed.

Do you offer free shipping?

We offer free standard shipping on all orders over a certain amount, depending on your location. For more details, please visit our Shipping Policy page.

Returns

Contact customer service: support@Radilum.com

Are the light bulbs included with the lamps?

Some of our lamps come with light bulbs, while others do not. Please check the product description to see whether bulbs are included or if they need to be purchased separately.

How long does shipping take?

Standard shipping typically takes between 5 to 7 business days, depending on your location. We also offer expedited shipping options at checkout.

Do you offer international shipping?

Yes, we offer international shipping to many countries. Shipping rates and delivery times vary depending on the destination. Please check our International Shipping page for more information.

What is your return policy?

We accept returns within 30 days of purchase. The item must be in its original packaging and unused. Please visit our Returns & Exchanges page for more details.

What Payment Methods Are Accepted?

We accept Visa, MasterCard, American Express, Maestro, Amazon Pay and PayPal for payments on the website.