Shipping policy

Last Updated: September 22, 2026

At Radilum, we want you to know what to expect before you place your order. Most of our fixtures are made to order and travel a long way to reach you, so please read the timelines below carefully — they are honest estimates, not guarantees.

1. Where Your Order Ships From

Radilum fixtures are produced and shipped from our manufacturing facility in Asia. Each piece is made to order or drawn from factory stock after your purchase, then packed and handed to our shipping partners.

A small selection of items labeled "In Stock — Ships from U.S." on the product page ships from a third-party fulfillment provider in the United States. Radilum does not operate a warehouse of its own in the United States.

2. General Shipping Information

• Shipping Cost: Free Standard Shipping is offered to the United States (48 contiguous states), most of Europe, and the UAE. Expedited shipping and shipping to other destinations (for example Saudi Arabia, New Zealand, Mexico, Switzerland) are calculated at checkout.
• Business Days: Monday through Friday, excluding U.S. public holidays and Asian public holidays observed by our facility.
• Currency: All prices and shipping charges are displayed in USD.

3. Processing & Delivery Times

Please treat every figure below as an approximate window. Lighting fixtures are bulky, fragile and often built to order, and international freight is affected by factors we do not control. Orders frequently arrive within the window, but some take longer.

U.S. In-Stock Items (labeled "In Stock — Ships from U.S.")

• Dispatch: within a few business days from our U.S. fulfillment provider
• Delivery: usually within one to two weeks inside the United States
• Carriers: FedEx, UPS, or USPS

Standard Shipping (Sea Freight)

• Production & Handling: roughly one to two weeks; made-to-order and multi-light pieces can take longer
• Sea Freight Transit: roughly four to six weeks, including port handling and customs clearance
• Total Time to Door: typically around six to eight weeks from the order date; during peak seasons or holiday periods it may extend further
• Carriers: consolidated sea freight with final-mile UPS / FedEx delivery in the destination country

Expedited Air Shipping

• Production & Handling: roughly one to two weeks
• Air Transit: roughly one to two weeks
• Total Time to Door: typically around two to four weeks from the order date
• Carriers: DHL Express, FedEx International, UPS or EMS
• Cost: calculated at checkout based on weight, size and destination. Expedited fees do not include customs duties (see Section 6).

Custom and bespoke pieces that require extended production are labeled on the product page with their own lead time, which can be considerably longer for the most complex chandeliers.

4. Shipping Zones

The windows below apply after the production period described in Section 3.

Destination	Shipping Method	Estimated Transit	Shipping Fee
United States (48 contiguous states)	Standard	Around 4–6 weeks	Free
	Expedited	Around 1–3 weeks	Calculated at checkout
Hawaii, Alaska, Puerto Rico	Expedited	Around 2–4 weeks	Calculated at checkout
Canada	Standard	Around 4–7 weeks	Free
	Expedited	Around 1–3 weeks	Calculated at checkout
United Kingdom & European Union	Standard	Around 4–7 weeks	Free
	Expedited	Around 1–3 weeks	Calculated at checkout
United Arab Emirates	Standard	Around 4–7 weeks	Free
	Expedited	Around 1–3 weeks	Calculated at checkout
Australia & New Zealand	Standard	Around 5–8 weeks	See checkout
	Expedited	Around 2–4 weeks	Calculated at checkout
Saudi Arabia, Switzerland, Mexico	Standard	Around 5–8 weeks	Calculated at checkout
	Expedited	Around 2–4 weeks	Calculated at checkout
Rest of the World	Expedited	Around 2–4 weeks	Calculated at checkout

Estimated windows may vary due to customs clearance, local carrier operations, weather, peak seasons and other factors beyond our control. We will let you know if we become aware of a material delay affecting your order.

5. Order Tracking

• U.S. In-Stock orders: tracking is issued at dispatch.
• Expedited Air orders: tracking is issued once your order leaves our facility, usually one to two weeks after the order is placed.
• Standard Sea Freight orders: tracking is issued once the shipment clears the destination port and enters the local delivery network — usually four to five weeks after the order is placed. Before that point your order is in production or in consolidation, and no tracking will show yet; this is normal.
• Tracking Updates: once tracking is issued, please allow up to a couple of days for the carrier's system to reflect the latest status. You can also check any tracking number at 17track.net.
• Split Shipments: orders with several items may ship separately depending on production schedule, stock location or package size. Each shipment has its own tracking number; no extra standard shipping fee is charged for split shipments.

You will receive an email when your package starts moving. If you do not see it, please check your spam folder.

6. Customs Duties, Taxes & Import Fees

• United States — In-Stock items: shipped domestically; no import duties apply.
• United States — Standard Shipping (sea freight): customs duties and import taxes are handled by our shipping partners. The amount shown at checkout is final.
• United States — Expedited Shipping (air freight): U.S. Customs may assess import duties or fees at the time of import. Any such charges are the responsibility of the customer.
• Canada, UK, EU and other international orders: for Standard sea-freight shipping, duties are normally handled by our shipping partners and no payment is requested on delivery. For Expedited air shipping, local VAT, customs duties, brokerage or other government charges may apply and are the responsibility of the customer. Customers in the UK and EU are strongly advised to choose Standard Shipping to avoid unexpected import charges.

Prices on our website do not include destination taxes. If you are unsure whether duties will apply to your order, contact us before ordering and we will give you our best estimate. We are not responsible for delays caused by customs authorities.

7. Holiday & Peak Season Notice

Our manufacturing facility observes Asian public holidays, including the Lunar New Year period (usually late January to mid-February), when production pauses for several weeks. During these periods, and during major retail peaks such as Black Friday and the year-end holidays, production and transit can run noticeably longer than the estimates above.

8. Order Changes, Cancellations & Delivery Issues

• Cancellations: please request a cancellation within 48 hours of purchase by emailing support@radilum.com. After that, your order may already be in production and cancellation cannot be guaranteed. Orders that have been dispatched cannot be cancelled or rerouted: a sea-freight order is part of a consolidated shipment and an air order is already on a cargo flight. Please receive the package and then contact us about a return.
• Address Changes: address changes requested within 3 calendar days of ordering are normally free of charge. After that we will still try, but success is not guaranteed. Once the carrier has the package, any rerouting, interception or address-correction fees charged by the carrier are the customer's responsibility and must be paid before the carrier will complete delivery. If the fees are refused and the package is returned to us, the original shipping cost and the carrier's return fee are deducted from the refund.
• Incorrect Address: please double-check your address at checkout. We are not responsible for lost or misdelivered packages caused by an incorrect address.
• Items Damaged in Transit: contact us within 7 days of delivery with clear photos of the item, the packaging and the shipping label. We will typically send a free replacement of the damaged part or item.
• Lost Packages: if tracking shows "Delivered" but you have not received the package, contact us within 7 days and we will open a carrier investigation on your behalf. Without a signature requirement, carriers decide at their discretion whether a location is safe to leave a package; we cannot be held responsible for packages stolen after a confirmed delivery.
• Failed Delivery: if a package is returned because of an incorrect address, refused delivery or failed customs clearance, return shipping costs are deducted from any refund. We do not charge a restocking fee.
• Long Delays: if we are unable to deliver your order within 90 days of purchase for reasons within our control, we will let you know, cancel the order and refund you in full.

9. Contact Information

Radilum Customer Support
Email: support@radilum.com

We aim to respond to every email within one business day.