This is a paid shipping insurance service
We are committed to providing better service to our customers, and we provide insurance coverage for cargo loss or damage that your items may encounter during transportation. (We Protect Your Package and Planet with Route)
What is Logistics Insurance?
Logistics insurance is a form of insurance that is designed to provide compensation in the event of loss, damage or loss that occurs during transportation and logistics. This insurance is usually used to cover the risks and unexpected events that goods may encounter throughout the various stages of the supply chain, from suppliers to end customers. Logistics insurance can help reduce your financial risks and ensure that your goods are well protected during transportation.
The development of the transportation industry has made it easier and faster to transport goods from one place to another. However, while transportation activities have helped various businesses grow and develop, there are also several risks that goods are exposed to during transportation. This is where our cargo transportation insurance policy comes in handy!
From providing precise protection to covering losses caused by theft or any damage to products during transportation - nothing is missing from our list. So, what are you waiting for?
Make sure your items are completely safe and stay stress-free during transportation by purchasing good insurance today.
We are always committed to providing you with quality service and shopping experience.
Our cargo transportation insurance includes
- Loss or damage of goods caused by natural disasters (such as fire, flood, earthquake, etc.).
- Loss or damage of goods caused by accidents during transportation (such as traffic accidents, shipwrecks, etc.).
- Loss of goods caused by theft or robbery.
- Damage to goods caused by accidents during loading and unloading.
Delivery guarantee
Delivery guarantee is a commitment or service provided by us (retailers) and the logistics companies we cooperate with to ensure that the goods are delivered to customers accurately according to certain standards and schedules. It is a service guarantee dedicated to improving the reliability and quality of the logistics distribution process.
On-time delivery
Delivery guarantee usually includes a commitment to deliver on the agreed delivery date or time. This means that customers can expect their goods to be delivered within the agreed time without delay.
Delivery status tracking
Delivery guarantee usually includes providing real-time freight status tracking function. This allows customers to check the location and delivery progress of the goods at any time.
Safe delivery
Delivery insurance includes the responsibility of ensuring that the goods are intact during delivery. If the goods are damaged or lost during transportation, the carrier is usually responsible for compensating the customer.
As mentioned above, if your package is damaged before signing, please contact us or file a claim directly through ROUTE Buyer Protection
Buyer Protection is a value-added service provided by ROUTE. Please do not purchase Buyer Protection separately. For eligible orders, selecting Buyer Protection at the checkout or shopping cart page can ensure the safe delivery of your package and prevent loss, damage and delays.
I don't need "Shipping Insurance"
We provide shipping insurance for each product,
If you do not want to purchase shipping insurance for your items, please do so.
Please check the shopping cart and cancel "Protect Your Package and Planet with Route" before checking out. (As shown below)
If you have completed checkout and do not want to purchase insurance, you can contact customer service support to apply for an insurance refund.
No matter what the situation, we are always committed to providing you with quality service. If you have any questions, please contact us.
How do I exercise my rights?
If you purchased shipping insurance and the package was damaged when you received it, please follow the instructions to file a claim at this link, https://merchants.help.route.com/hc/en-us
