You bought a beautiful lamp — not trouble. That's why every Radilum fixture is insured. Fully, transparently, on us.
Coverage
Every Fixture
Claims
End-to-End
Paperwork
None
Cost to You
Free
Response
Under 24h
§ 01 · Why we do this
Why we insure every fixture we sell.
Most lighting brands treat anything that happens after the fixture is mounted as the customer's problem. We chose to write it into every order instead.
What this means
If a Radilum fixture causes a covered installation-related incident in your home — a short circuit, electrical overheating, even a fire — the carrier covers the loss, our team handles every step of the process, and you pay nothing. You file nothing.
Buying a beautiful lamp should never mean preparing yourself for the trouble it might cause. Yet for most imported lighting brands, post-sale responsibility ends the moment the courier sets the box down. If a fixture's internal wiring fails months later and damages your home, customers typically discover the same thing: repairs out of pocket, claims unanswered, brand contact gone cold.
Radilum chose to flip this entirely. We carry a commercial insurance policy that covers every fixture leaving our warehouse — short circuits, overheating events, and the secondary property damage these can cause. This isn't marketing language. It's a contractual obligation written into the way we sell.
The logic is simple: we trust the products we make, so we'd rather absorb the cost than pass on a risk that shouldn't have existed in the first place.
§ 02 · Three Promises
Whole-home protection.
Coverage extends past the fixture itself — to the risks that come with installing one and living with it.
Coverage
Full Coverage
Every fixture Radilum sells is insured. Coverage includes short circuits, electrical overheating, installation-related incidents, and the rare extreme of a fire originating in the fixture.
Claims
Effortless Claims
If something goes wrong, our customer protection team handles every line of communication and every form with the insurer. You never need to file paperwork, calculate payouts, or chase progress.
Home Safety
Your Home Protected
Coverage doesn't stop at the fixture. Damage to interior finishes, furniture and personal property, and reasonable temporary housing — all caused by an electrical incident — fall within scope.
Radilum · The Promise
"Lighting should make your home more beautiful — never keep you awake at night."
§ 03 · What's Covered
Spelled out — not buried in fine print.
Specifics, in plain language — instead of a vague "full coverage" label.
Short Circuits
Faults originating in the fixture's internal wiring, transformer, or driver electronics.
Electrical Overheating
Abnormal temperature events — overheating components, melted parts, anything that could escalate.
Fire Incidents
Fires originating from a fixture's electrical fault — whether localized or spreading.
Interior Damage
Repair costs for ceilings, walls, flooring, and built-in finishes affected by an incident.
Personal Property
Furniture, appliances, and possessions damaged in the event — at market or replacement value.
Temporary Housing
If the residence is briefly uninhabitable, the carrier covers reasonable lodging and living expenses.
Not Covered
Stated upfront — to avoid surprises.
Intentional damage or willful misuse of the fixtureIncidents after modification with non-Radilum partsProducts not sold or resold through RadilumInstallation that clearly violates included instructionsProducts past their stated coverage periodLosses from acts of force majeure (earthquake, flood)
§ 04 · The Claims Process
Three steps, zero paperwork.
Your part stops at step one. The rest is on us.
01
Contact Us
Something goes wrong — reach us first
If an installation-related incident occurs, your safety is the priority. Once the situation is safe, contact our customer protection team by phone or email.
02
We Handle It
We handle every step
Our team takes over immediately, representing you in all communication, claim filing, loss assessment, and document submission with the insurer. You file nothing.
03
Resolution
Resolved fast, updates throughout
We work to resolve the matter quickly and fairly, with regular progress updates at each stage. The outcome is delivered to you, and your home and investment stay protected.
"
"You bought a lamp — not trouble. We've written this into the contract."
— Radilum · Customer Promise
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Radilum · Customer Protection Team
Your home protected. Sleep well.
Questions about coverage terms or how a specific fixture is insured? Our customer protection team is here — every reply within one business day.
